3a.  Reset App
New Functionality to help with solving app loading problems!!
 

If Consultus Connect is behaving oddly — stuck on an old version, showing a blank/broken screen, or not updating after a new release — click the Reset App link at the bottom of the login page.  OR - If you see a "Reset App" option on the error screen, click it — the app will try to reset itself automatically.









 

 

 

What it does:
 

•   Clears the app's cached files and forces it to download everything fresh.

•   Signs you out — you'll need to log in again afterwards.

•   For Carers/Consultants - This function does not delete any care points, medication, or other data you've entered while offline that hasn't synced yet — that's kept safe.

 

When to use it:
 

•   The app seems stuck on an old screen or won't show new features after an update.

•   You're getting unexpected errors that a normal refresh doesn't fix.

•   Support/IT has asked you to "reset" or "reinstall" the app.

 

How to use it:
 

  1. Go to the login page.

  2. Scroll to the bottom and click Reset App.

  3. Confirm when prompted ("This will clear the app's cached files and reload...").

  4. Wait for the app to reload, then log back in.

 

Note: the Reset App link only appears when you're online — it needs a network connection to re-download the app afterwards, so it's not available while you're working offline.

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3b. The Reset App Page - Use this if Connect fails to start or load.

​If Consultus Connect fails to start — you see a "failed to load" message, a blank white screen, or it hangs on loading — there's a separate reset page URL that works even when the main app is broken.

 

How to get to it:
 

•   Go directly to: https://connect.consultuscare.com/reset.html

 

What the Reset page does:
 

•   Clears the app's cached files, cookies, and login session, then reloads a fresh copy.

•   You'll need to log in again afterwards.

•   By default it does not touch any care points, medication, or other data you recorded while offline, that hasn't synced to the server yet.

 

The "delete offline data" checkbox:
 

•   There's a checkbox to also delete unsynced offline data. Leave this unticked unless IT Support has specifically told you to use it.

•   This cannot be undone — if you have unsynced entries and tick this box, that data is gone permanently.

 

When to use it:
 

•   The normal in-app "Reset App" link (on the login page) isn't available or the app won't load far enough to show it.

•   Support has asked you to go to /reset.html directly as part of troubleshooting a device.